Delete your account and data
Last updated: 28 July 2026
You can ask us to delete your Bhejjo account and the personal data linked to it at any time. This page explains how to request it, what gets deleted, and what we are legally required to keep.
Option 1 — from the app
- Open the Bhejjo app and go to the menu (top right).
- Open Edit Profile.
- Choose Delete my account and confirm.
Note: if you are on an older version of the app and do not see this option, update the app or use the email method below — it has exactly the same effect.
Option 2 — by email
Send an email to support@bhejjo.com with:
- Subject line: Account deletion request
- The mobile number registered on your Bhejjo account
- Your name as it appears on the account
We will call or message that mobile number to confirm the request is genuinely yours before deleting anything. This step protects you from someone else deleting your account.
You can also call +91 92031 88038 to start the request.
What gets deleted
- Your profile — name, email address, and mobile number
- Your saved delivery addresses
- Your cart, wishlist, comparison list and recently viewed products
- Your product reviews, ratings and questions
- Your saved payout methods, if you are a seller or partner
- Your device push-notification tokens, so you stop receiving notifications
What we must keep, and why
| Data | Why it is retained | How long |
|---|---|---|
| Order and invoice records, including delivery address on past invoices | Required under Indian tax and accounting law, and to settle payments already made to sellers | Up to 8 years |
| Warranty and service history | So the seller can honour a warranty already given on a product you own | Warranty period + 1 year |
| Records relating to an open dispute, complaint or investigation | To complete the matter and comply with legal obligations | Until resolved |
Retained records are kept restricted — used only for the purposes above, not for marketing or recommendations.
How long it takes
We verify your identity and complete deletion within 30 days of a verified request, and usually much sooner. We will confirm by email or SMS once it is done.
Before you delete
- Any active order must be delivered or cancelled first.
- Any open service request should be closed — you will lose the ability to track it.
- Deletion cannot be undone. Creating a new account later will not restore your history.
- If you are a seller or partner with a pending payout, that payout is settled before the account is closed.
Questions
Write to support@bhejjo.com or contact our Grievance Officer on the Contact page. See also our Privacy Policy.