Terms & Conditions

Version 1.0 · Last updated: 28 July 2026

These terms govern your use of the Bhejjo app and website. By creating an account or placing an order, you agree to them. Please read them together with our Privacy Policy, Refund & Cancellation Policy and Shipping & Delivery Policy, which form part of these terms.

1. Who we are

Bhejjo is operated by Bhejjo Now, A11, Narania Niwas, Narmada Vihar Colony, Sanawad, Khargone, Madhya Pradesh 451111 (not registered for GST, Udyam UDYAM-MP-28-0055742). In these terms, "Bhejjo", "we" and "us" refer to that entity.

2. Bhejjo is a marketplace

Bhejjo is an intermediary. Products listed on the platform are sold by independent third-party sellers, not by Bhejjo. The contract of sale for any product is between you and the seller. Bhejjo facilitates discovery, ordering, delivery coordination, and after-sales support.

Consequently:

• The seller is responsible for the accuracy of the listing, the quality, condition and legality of the product, and for issuing a valid invoice.
• The seller is responsible for honouring the manufacturer or shop warranty stated on the listing.
• Bhejjo does not manufacture or independently test the products listed.

Where Bhejjo arranges delivery, installation or service, we are responsible for performing those services with reasonable care.

3. Your account

• You must be 18 or older and provide accurate information.
• Accounts are verified by a one-time password sent to your mobile number. Keep it confidential — never share your OTP. We will never ask for it.
• You are responsible for activity on your account.
• We may suspend or close accounts used for fraud, abuse of returns, harassment of sellers or delivery staff, or any unlawful purpose.

4. Orders

• Placing an order is an offer to buy. The contract forms when the seller accepts and confirms it.
• All orders are subject to stock availability. If an item becomes unavailable after you order, we will inform you and cancel that item at no cost to you.
• Prices, offers and delivery charges are those shown at the time of ordering. Prices may change at any time before an order is placed.
• If a listing carries an obvious pricing or description error, the seller or Bhejjo may cancel the order and refund you in full. We will always tell you why.
• Bhejjo may decline or cancel orders where we reasonably suspect fraud or misuse.

5. Payment

Bhejjo currently accepts Cash on Delivery. The amount payable is the total shown at checkout, inclusive of applicable taxes and delivery charges. Online payment methods will be added later and will be processed by a regulated payment gateway.

6. Delivery and installation

Delivery timelines, charges and coverage areas are set out in our Shipping & Delivery Policy. Timelines are estimates, not guarantees, and may be affected by weather, transport availability, local restrictions or circumstances beyond our control.

For CCTV and solar orders, installation is scheduled after a site survey. You are responsible for providing safe access to the site and for any civil work, electrical supply or approvals not expressly included in the quotation.

7. Returns, cancellations and refunds

See our Refund & Cancellation Policy. In summary: items may be returned within 7 days of delivery if they are defective, damaged in transit, or materially different from the listing.

8. Warranty and service

Warranty is provided by the seller or the manufacturer, on the terms stated on the product listing and invoice. Bhejjo coordinates service requests through the app but is not the warrantor unless expressly stated. Warranty does not cover physical damage, liquid damage, unauthorised repair, or normal wear.

9. Your conduct

You agree not to:

• Post false, misleading, offensive or infringing content, including in reviews and questions.
• Use the platform for any unlawful purpose, or to resell in breach of a seller's terms.
• Interfere with the platform's operation, attempt to gain unauthorised access, or scrape data.
• Misrepresent your identity or impersonate any person or business.

10. Sellers and partners

Sellers, delivery partners, local partners and institutes listing on Bhejjo are bound by additional terms agreed at onboarding, including commission, payout and service-level obligations. See Pricing for the commercial model.

11. Intellectual property

The Bhejjo name, logo, app and website content are our property or that of our licensors. Product images and descriptions supplied by sellers remain their responsibility. You may not copy or reuse our content without written permission.

12. Liability

Nothing in these terms limits any liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019. Subject to that, Bhejjo is not liable for indirect or consequential loss, loss of profit, or loss of data, and our total liability in connection with an order will not exceed the amount you paid for that order.

13. Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is listed on the Contact page. We acknowledge every complaint within 48 hours of receipt and aim to resolve it within one month.

14. Governing law

These terms are governed by the laws of India. Courts at Sanawad, Madhya Pradesh have exclusive jurisdiction, without prejudice to any right you have to approach a consumer forum where you reside.

15. Changes

We may amend these terms. The "last updated" date reflects the current version, and continued use after a change means you accept it.