Shipping & Delivery Policy
Version 1.1 · Last updated: 8 August 2026
Bhejjo delivers through its own delivery team in the seller's city, and through trusted local partners in surrounding towns. Delivery is free on every order. The total shown in your cart is the total you pay — nothing is added at checkout.
Where we deliver
We currently serve Indore and nearby towns in Madhya Pradesh. If your PIN code is not serviceable, the app will tell you at checkout.
Delivery timelines
| Zone | Typical delivery time |
|---|---|
| Same city as the seller | Within 24 hours |
| Outside the seller's city, within the region | Within 48 hours |
| Interstate | 6 working days |
| CCTV / Solar installations | Site survey within 3 days; installation scheduled with you afterwards |
Timelines start from seller confirmation, not from order placement, and exclude Sundays and public holidays. They are estimates — weather, transport availability and local conditions can affect them. We will keep you informed in the app if an order is running late.
Delivery charges
There is no delivery charge. Delivery is included in the price of every product, whatever the item, the weight class or the delivery zone. You will not see a shipping line added at checkout, and there is none on your invoice.
Solar panels and installation equipment are moved as part of the installation quote, so they carry no separate charge either.
Orders from more than one seller
If your cart contains items from different sellers, the order is split so each seller can fulfil their part. Where possible we consolidate shipments heading to the same town onto one vehicle, so they arrive together and you get a single delivery visit.
Delivery verification
Deliveries are confirmed with a one-time code shown in your app. Please share it with the delivery partner only when you have the package in hand. Where several of your orders travel together, one shared code covers them all.
If you are not available
Our delivery partner will call you before arriving. If nobody is available, we attempt delivery once more. After that the order is returned to the seller and cancelled, and repeated non-availability may lead to account restrictions on Cash on Delivery.
Check your product before you accept it
Our delivery partner will wait while you open the package and check the product. This is the moment to look at it properly — if anything is damaged, missing or not what you ordered, refuse the delivery there and then. Nothing is charged and the item goes straight back.
If a fault appears after you have accepted the product, you are still covered: raise a return within 7 days under our Refund & Cancellation Policy, or a warranty service request after that.
Installation
CCTV and solar orders include a site survey followed by professional installation. You are responsible for providing safe site access, electrical supply, and any civil work or permissions not expressly included in the quotation. Installation is scheduled with you directly after the survey.
Questions
Call +91 92031 88038 or write to support@bhejjo.com.