Shipping & Delivery Policy
Version 1.0 · Last updated: 28 July 2026
Bhejjo delivers through its own delivery team in the seller's city, and through trusted local partners in surrounding towns. The exact delivery charge for your order is always shown at checkout before you confirm.
Where we deliver
We currently serve Indore and nearby towns in Madhya Pradesh. If your PIN code is not serviceable, the app will tell you at checkout.
Delivery timelines
| Zone | Typical delivery time |
|---|---|
| Same city as the seller | 1 working day |
| Outside the seller's city, within the region | 2 working days |
| Interstate | 6 working days |
| CCTV / Solar installations | Site survey within 3 days; installation scheduled with you afterwards |
Timelines start from seller confirmation, not from order placement, and exclude Sundays and public holidays. They are estimates — weather, transport availability and local conditions can affect them. We will keep you informed in the app if an order is running late.
Delivery charges
Delivery is charged per product, based on the size and weight class of the item and the delivery zone. Heavier items such as solar panels and installation equipment cost more to move than small accessories.
| Item type | Indicative charge |
|---|---|
| Small accessories | ₹50 |
| Laptops, mobiles and similar | ₹100 |
| CCTV kits | ₹100 |
| Solar panels and installation equipment | No separate charge — included in the installation quote |
Charges increase for deliveries outside the seller's city and for interstate deliveries. The final charge is always displayed at checkout before you place the order, and appears on your invoice.
Orders from more than one seller
If your cart contains items from different sellers, the order is split so each seller can fulfil their part. Where possible we consolidate shipments heading to the same town onto one vehicle, so they arrive together and you get a single delivery visit.
Delivery verification
Deliveries are confirmed with a one-time code shown in your app. Please share it with the delivery partner only when you have the package in hand. Where several of your orders travel together, one shared code covers them all.
If you are not available
Our delivery partner will call you before arriving. If nobody is available, we attempt delivery once more. After that the order is returned to the seller and cancelled, and repeated non-availability may lead to account restrictions on Cash on Delivery.
Check your product before you accept it
Our delivery partner will wait while you open the package and check the product. This is the moment to look at it properly — if anything is damaged, missing or not what you ordered, refuse the delivery there and then. Nothing is charged and the item goes straight back.
If a fault appears after you have accepted the product, you are still covered: raise a return within 7 days under our Refund & Cancellation Policy, or a warranty service request after that.
Installation
CCTV and solar orders include a site survey followed by professional installation. You are responsible for providing safe site access, electrical supply, and any civil work or permissions not expressly included in the quotation. Installation is scheduled with you directly after the survey.
Questions
Call +91 92031 88038 or write to support@bhejjo.com.