Refund & Cancellation Policy
Version 1.2 · Last updated: 19 October 2026
We want you to be confident about what happens if something goes wrong. This page explains when you can cancel, when you can return, and how quickly you get your money back.
Cancellation
| When | What happens |
|---|---|
| Before the seller marks the order ready | Free cancellation from the app. No charge. |
| After dispatch, before delivery | Cancellation may be accepted at our discretion. Transport costs already incurred may be deducted. |
| At the door | You may refuse a Pay on Delivery order before paying. Repeated refusals may lead to account restrictions. |
| Installation orders (CCTV / Solar) after site survey | The site survey fee is retained. Any balance already paid is refunded. |
To cancel, open My Orders in the app and use the cancel option, or call us on +91 92031 88038.
Returns
You may request a return within 7 days of delivery if the product is:
- Defective or not working as described
- Damaged in transit
- Materially different from what was listed — wrong model, variant, colour or specification
- Missing declared accessories or included items
Please record a short video while opening the package. It is the fastest way to settle a transit-damage or missing-item claim, and it protects both you and the seller.
What cannot be returned
- Products damaged after delivery by misuse, drops, liquid or unauthorised repair
- Products with a missing serial number, tampered seal, or missing box and accessories
- Software, licences and digital services once activated
- Installed CCTV and solar equipment, once commissioned — these are covered by warranty and service instead
- Change of mind, where the product is exactly as described and in working condition
How to request a return
- Open the order in My Orders and tap Return, or write to support@bhejjo.com.
- Choose Replace it with the same model or Money back, and tell us what is wrong.
- We call you and confirm within 48 hours.
- A replacement is brought to your door and the old unit is taken back in the same visit. For money back, the item is collected from your address. Both at no cost to you.
- If the shop has no unit of the same model left, you get your money back instead.
Refunds
| Payment method | How the refund is made | Timeline |
|---|---|---|
| Pay on Delivery (UPI or online at the door) | Back to the same UPI ID or account you paid from | Within 7 days of us collecting the item |
| Online payment (when available) | Back to the original payment method | 7 working days from approval, plus your bank's processing time |
| Paid at the door, but the parcel was not handed over | Back to the same UPI ID or account you paid from | Within 7 days |
| Order cancelled before dispatch | No amount is collected, so no refund is required | Immediate |
You are never charged for delivery, so there is no delivery charge to refund. Returns, pickups and replacements are all collected and shipped at no cost to you.
Replacements
A replacement is the same model from the same shop, free of charge. The delivery person brings the new unit and takes the faulty one back in the same visit, so you are never without both. If the shop has no unit of the same model, you get your money back instead. If the replacement itself turns out faulty within 7 days of reaching you, you get your money back — the amount you originally paid.
Warranty claims after the return window
Once the return window closes, the product is covered by its seller or manufacturer warranty. Raise a service request in the app — you can track collection, repair and return at every stage. See Terms & Conditions, clause 8.
Still not resolved?
Contact our Grievance Officer on the Contact page. We acknowledge complaints within 48 hours and aim to resolve them within one month.