Refund & Cancellation Policy
Version 1.0 · Last updated: 28 July 2026
We want you to be confident about what happens if something goes wrong. This page explains when you can cancel, when you can return, and how quickly you get your money back.
Cancellation
| When | What happens |
|---|---|
| Before the seller marks the order ready | Free cancellation from the app. No charge. |
| After dispatch, before delivery | Cancellation may be accepted at our discretion. Transport costs already incurred may be deducted. |
| At the door | You may refuse a Cash on Delivery order. Repeated refusals may lead to account restrictions. |
| Installation orders (CCTV / Solar) after site survey | The site survey fee is retained. Any balance already paid is refunded. |
To cancel, open My Orders in the app and use the cancel option, or call us on +91 92031 88038.
Returns
You may request a return within 7 days of delivery if the product is:
- Defective or not working as described
- Damaged in transit
- Materially different from what was listed — wrong model, variant, colour or specification
- Missing declared accessories or included items
Please record a short video while opening the package. It is the fastest way to settle a transit-damage or missing-item claim, and it protects both you and the seller.
What cannot be returned
- Products damaged after delivery by misuse, drops, liquid or unauthorised repair
- Products with a missing serial number, tampered seal, or missing box and accessories
- Software, licences and digital services once activated
- Installed CCTV and solar equipment, once commissioned — these are covered by warranty and service instead
- Change of mind, where the product is exactly as described and in working condition
How to request a return
- Open the order in My Orders and choose Return / Service, or write to support@bhejjo.com.
- Describe the issue and attach photos or video.
- We review with the seller and confirm within 7 days.
- If approved, pickup is arranged from your address at no cost to you.
- The product is inspected on arrival. If the claim is confirmed, we proceed to replacement or refund.
Refunds
| Payment method | How the refund is made | Timeline |
|---|---|---|
| Cash on Delivery | Bank transfer or UPI to an account in your name, collected from you at the time of approval | 7 working days from pickup and inspection |
| Online payment (when available) | Back to the original payment method | 7 working days from approval, plus your bank's processing time |
| Order cancelled before dispatch | No amount is collected, so no refund is required | Immediate |
Delivery charges are refunded in full where the return is due to a defect, damage or a wrong item. Where a replacement is issued instead of a refund, it is shipped at no additional delivery cost to you.
Replacements
Where stock is available, we prefer replacement over refund for defective items, because it is faster for you. If no replacement is available within 7 days, we refund instead.
Warranty claims after the return window
Once the return window closes, the product is covered by its seller or manufacturer warranty. Raise a service request in the app — you can track collection, repair and return at every stage. See Terms & Conditions, clause 8.
Still not resolved?
Contact our Grievance Officer on the Contact page. We acknowledge complaints within 48 hours and aim to resolve them within one month.